Shipping + Returns
 

Environmental policy 

We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral. 

All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Shipping

We provide free global shipping for all prints and framed artworks to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.

Orders are dispatched within 3-5 days and would thereafter arrive within 1-2 weeks to the UK or Europe and in 2-3 weeks to North America. Other destinations may vary (please allow up to four weeks). 

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS. 

Returns on damaged or lost artwork

In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost. 

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs

We have duty free delivery to the US, UK and EU.

Customers in other countries may have to pay a Customs clearance fee as required by your port of delivery.

Got another question?

Please contact me on hello@tristanzhou.com with any other questions.